Commitment to the continuous improvement

Commitment to the continuous improvement

of our operations and services

DDU is committed to providing the highest possible level of service to all of its Customers, Partners, and Sub-contractors. This level is achieved by adapting and maintaining a Quality Management System in full compliance with the ISO 9001:2015 Standards and the Good Storage and Distributing Practices (GSDP).

Complaints: All complaints are handled by our qualified team, ensuring proper receipt, communicating, following-up, and resolving complaints in a professional and efficient way.

Recall: DDU ready to ensure proper and efficient merchandise recall process when requested by the Supplier &/or the Health Authorities as per the article 71 of the law no. 367 of August 1st. 1994 governing the practice of the profession of Pharmacist in Lebanon.

 DDU quality team is capable to accomplish the recall process within mandated timelines and report the actions taken to the relevant authorities and partners.

We manage all Customer concerns directly, quickly, and efficiently. 

To report any quality-related issue or a complaint:

Telephone: +961-5-924162 ext: 212
Email: quality_support@d-union.com  

Our Quality Policy